Elle Nine products are packaged in house. Orders may take 1 to 2 days processing before we ship them off. After you have placed an order you will be sent a confirmation via email, if you do not see this email check your spam folder. After we have packaged your order you will receive an additional email updating you on the process, along with a USPS tracking number so you can track your package. If there are delays in the processing of your order we will contact you to update you. If you have any question or concerns please contact us here.
We ship within the US using USPS First Class Shipping. Deliveries generally take between 1-3 days to arrive. If you have purchased an item and it is past the expected delivery day please contact us at email@example.com
We ship to Canada using USPS First Class International Package Service. Deliveries generally take between 7–21 days to arrive. If you have purchased an item and it is past the expected delivery day please contact us at firstname.lastname@example.org
Pre-Orders are items that are not currently in stock, but will be available at a later date. If you purchase pre-ordered items the items will be shipped to you upon arrival to us. Please check the description of the items marked as “Pre-Order” to find out the exact date of shipping. Typically pre-orders take 2-4 weeks to process before being shipped to you.
Once the item is shipped in the case it becomes lost or stolen, USPS is responsible. Please contact USPS to file a claim.